We do our best to get orders out as fast as possible. Most orders ship out in 2-3 business days. During sales or holidays, processing times may increase. The transit time displayed at checkout does not include order preparation.
All orders above $35 ship free in the United States. First Class Mail packages usually arrive 3-7 business days after shipping. Priority Mail packages usually arrive 2-4 business days after shipping.
Rates for international orders start around $15 and go up from there depending on package weight, location and desired transit time. Customs fees may apply.
We ship worldwide.
Once your order has been placed, we cannot modify the order. Please double check your shipping address and shopping cart to ensure accuracy. If you'd like to cancel your order and reorder, email your order number to firstname.lastname@example.org.
For questions regarding existing orders, please email email@example.com along with your order number.
DUE TO COVID-19 AND SAFETY CONCERNS, WE WILL NOT BE ACCEPTING RETURNS FROM ORDERS PLACED AFTER APRIL 2, 2020 UNTIL FURTHER NOTICE.
We have free return shipping on all domestic orders within 30 days of when you receive the item. Item must be in brand new condition or defective to be eligible for a refund. Merchandise must still have all tags attached. Refunds will be sent after receiving your item and verifying the condition (usually funds will be added within 2 weeks).
Unfortunately, at this time we do not offer free returns unless the product is defective for international orders. If you think you have a defective product, email a photo with your order number to firstname.lastname@example.org and we will take care of it.
At this time, we cannot refund orders paid for with Crypto - that means Bitcoin, Bitcoin Cash, Litecoin, Ethereum, etc.
BROKEN ITEMS IN SHIPMENT
If you receive a broken item in your shipment, you can email us a photo to email@example.com along with your order number and we will dispatch another immediately. Be careful and toss the old jar, we don't want you to cut yourself.
RETURNS FROM RETAILERS
We do not accept returns from purchases made from a retailer. Please contact them for information on returning your item.
ON SALE ITEMS
All sales on discounted items are final - even if the sale price is temporary.
Takes a LOT
This product does what it should really well. Nice and gentle cleansing/conditioning in between days where you go for a dedicated cleanse. However, this product spreads very poorly, and even worse when you had used any product the day before (including Arcadian Clay or Matte Paste). Like the other comment mentions, it then takes a lot of this product to get coverage and I'll be finishing this bottle faster than I would any other conditioner I use to cowash. At $24 per bottle for 8oz, with every other day, or third day use, I'll finish this in a month. I appreciate the ingredients and feel of the hair, but I'd rather invest in a gentle shampoo/conditioner set that last longer for the same price.
Hair feels amazing after wash. It cleans well without leaving the hair dry. Only complaint is the product doesn't spread well so you tend to use a lot then I feel like is needed. Hair feels healthy after wash and would love to always have a product like this between washes!
I love this product! It leaves my hair smelling really fresh and conditioned. The aesthetic is also very nice. I can't to see what more Arcadian has to offer in the shampoo/conditioner line!