We do our best to get orders out as fast as possible. Most orders ship out in 2-3 business days. During sales or holidays, processing times may increase. The transit time displayed at checkout does not include order preparation.
DOMESTIC SHIPPING
All orders above $35 ship free in the United States. First Class Mail packages usually arrive 3-7 business days after shipping. Priority Mail packages usually arrive 2-4 business days after shipping.
INTERNATIONAL SHIPPING
Rates for international orders start around $15 and go up from there depending on package weight, location and desired transit time. Customs fees may apply.
SHIPPING LOCATIONS
We ship worldwide.
MODIFYING SHIPMENT
Once your order has been placed, we cannot modify the order. Please double check your shipping address and shopping cart to ensure accuracy. If you'd like to cancel your order and reorder, email your order number to help@arcadiangrooming.com.
ORDER QUESTIONS
For questions regarding existing orders, please email help@arcadiangrooming.com along with your order number.
DUE TO COVID-19 AND SAFETY CONCERNS, WE WILL NOT BE ACCEPTING RETURNS FROM ORDERS PLACED AFTER APRIL 2, 2020 UNTIL FURTHER NOTICE.
We have free return shipping on all domestic orders within 30 days of when you receive the item. Item must be in brand new condition or defective to be eligible for a refund. Merchandise must still have all tags attached. Refunds will be sent after receiving your item and verifying the condition (usually funds will be added within 2 weeks).
INTERNATIONAL RETURNS
Unfortunately, at this time we do not offer free returns unless the product is defective for international orders. If you think you have a defective product, email a photo with your order number to help@arcadiangrooming.com and we will take care of it.
CRYPTOCURRENCY
At this time, we cannot refund orders paid for with Crypto - that means Bitcoin, Bitcoin Cash, Litecoin, Ethereum, etc.
BROKEN ITEMS IN SHIPMENT
If you receive a broken item in your shipment, you can email us a photo to help@arcadiangrooming.com along with your order number and we will dispatch another immediately. Be careful and toss the old jar, we don't want you to cut yourself.
RETURNS FROM RETAILERS
We do not accept returns from purchases made from a retailer. Please contact them for information on returning your item.
ON SALE ITEMS
All sales on discounted items are final - even if the sale price is temporary.
United StatesThis stuffs outstanding
I use this stuff two or three times a week. After I don't even need to use a face lotion or cream, the natural oils from the scrub keep my skin feeling soft and hydrated. Its so good that I was half way through a jar when I dropped it. It shattered and spilled everywhere. I proceeded to immediately order another jar. Simple as that. I can't recommend this enough.
United StatesGreat smell, amazing results.
On my second container now. Can’t decide what’s best, the smell, feel or the way it makes my skin look. You just try this product. It’s awesome.
United StatesI will marry thee
Good golly! This scrub. I so want want eat, shower with it and sing songs to it. It’s beyond delightful. My skin feels as soft as a babies butt. I’ve let friends and family try it, they all agree. Do yourself a favor, just buy two containers. You’ll thank me later. ❤️
United StatesScruffy Scrub
This product was part of my first purchase from Arcadian and I absolutely love it. It's been great for my dry skin and, as a self proclaimed iced coffee addict, I love the smell as well. Excellent product, excellent customer service. Well done Arcadian!
United StatesGreat product overall
If you're looking for an effective scrub that can be used anywhere, this is definitely a top contender. Just a week and a half in and I'm noticing smoother skin on my hands (calluses are smooth finally) and even results on my nose (blackheads). I do have a minor, but subjective, complaint. The scrub smells pretty bad to me. In the end, however, the smell is not my biggest concern since it's hardly the noticable after washing off. Overall, I'd definitely recommend it.