We do our best to get orders out as fast as possible. Most orders ship out in 2-3 business days. During sales or holidays, processing times may increase. The transit time displayed at checkout does not include order preparation.
All orders above $35 ship free in the United States. First Class Mail packages usually arrive 3-7 business days after shipping. Priority Mail packages usually arrive 2-4 business days after shipping.
Rates for international orders start around $15 and go up from there depending on package weight, location and desired transit time. Customs fees may apply.
We ship worldwide.
Once your order has been placed, we cannot modify the order. Please double check your shipping address and shopping cart to ensure accuracy. If you'd like to cancel your order and reorder, email your order number to firstname.lastname@example.org.
For questions regarding existing orders, please email email@example.com along with your order number.
DUE TO COVID-19 AND SAFETY CONCERNS, WE WILL NOT BE ACCEPTING RETURNS FROM ORDERS PLACED AFTER APRIL 2, 2020 UNTIL FURTHER NOTICE.
We have free return shipping on all domestic orders within 30 days of when you receive the item. Item must be in brand new condition or defective to be eligible for a refund. Merchandise must still have all tags attached. Refunds will be sent after receiving your item and verifying the condition (usually funds will be added within 2 weeks).
Unfortunately, at this time we do not offer free returns unless the product is defective for international orders. If you think you have a defective product, email a photo with your order number to firstname.lastname@example.org and we will take care of it.
At this time, we cannot refund orders paid for with Crypto - that means Bitcoin, Bitcoin Cash, Litecoin, Ethereum, etc.
BROKEN ITEMS IN SHIPMENT
If you receive a broken item in your shipment, you can email us a photo to email@example.com along with your order number and we will dispatch another immediately. Be careful and toss the old jar, we don't want you to cut yourself.
RETURNS FROM RETAILERS
We do not accept returns from purchases made from a retailer. Please contact them for information on returning your item.
ON SALE ITEMS
All sales on discounted items are final - even if the sale price is temporary.
love this face wash. Leaves my face feeling refreshed and soft.
Great product for sensitive skin.
Doesn’t smell like banana’s at all.
ARCADIAN - Craft Hair / Skincare
Hi Charles, The "Banana" is actually referring to the Banana Fruit Extract and not the scent of the product. We chose to do a fragrance free face wash as some people have a harder time than others using scented products on their face. If you're not happy, you're more than welcome to return it for a full refund. Thanks!
Nice addition to the coffee scrub.
So smooth, soft and luxurious feeling. I could wash my face for hours using it. My 14 is now using it as well, fingers crossed it helps hormones too!
A New Must-Have Face Wash!
Such a lovely product! This face wash is so smooth and gentle, which is perfect for sensitive skin! Lathers up very nicely as well! I would definitely recommend this as an everyday face wash, and save the stronger products for any sort of emergency (although I haven't had any breakouts since I've begun using this!). Pro-Tip: You always need less than what you think! One pump is MORE than enough, but a 3/4 pump is JUST RIGHT!