We do our best to get orders out as fast as possible. Most orders ship out in 2-3 business days. During sales or holidays, processing times may increase. The transit time displayed at checkout does not include order preparation.
All orders above $35 ship free in the United States. First Class Mail packages usually arrive 3-7 business days after shipping. Priority Mail packages usually arrive 2-4 business days after shipping.
Rates for international orders start around $15 and go up from there depending on package weight, location and desired transit time. Customs fees may apply.
We ship worldwide.
Once your order has been placed, we cannot modify the order. Please double check your shipping address and shopping cart to ensure accuracy. If you'd like to cancel your order and reorder, email your order number to firstname.lastname@example.org.
For questions regarding existing orders, please email email@example.com along with your order number.
DUE TO COVID-19 AND SAFETY CONCERNS, WE WILL NOT BE ACCEPTING RETURNS FROM ORDERS PLACED AFTER APRIL 2, 2020 UNTIL FURTHER NOTICE.
We have free return shipping on all domestic orders within 30 days of when you receive the item. Item must be in brand new condition or defective to be eligible for a refund. Merchandise must still have all tags attached. Refunds will be sent after receiving your item and verifying the condition (usually funds will be added within 2 weeks).
Unfortunately, at this time we do not offer free returns unless the product is defective for international orders. If you think you have a defective product, email a photo with your order number to firstname.lastname@example.org and we will take care of it.
At this time, we cannot refund orders paid for with Crypto - that means Bitcoin, Bitcoin Cash, Litecoin, Ethereum, etc.
BROKEN ITEMS IN SHIPMENT
If you receive a broken item in your shipment, you can email us a photo to email@example.com along with your order number and we will dispatch another immediately. Be careful and toss the old jar, we don't want you to cut yourself.
RETURNS FROM RETAILERS
We do not accept returns from purchases made from a retailer. Please contact them for information on returning your item.
ON SALE ITEMS
All sales on discounted items are final - even if the sale price is temporary.
Soft and creamy goodness
Medium/firm and pliable hold. Scent is amazing, but light and doesn’t last long after applying to the hair. Solid hold all day, but you can also run your fingers through your hair. It does not dry hard.
Smooth application & light scent
This product goes on very smooth and easy. Forms up but does not go hard in the hair. Easy to comb and then keeps the style all day. Washes out no bother. Best part, is the scent. It is light and subtle but I get a shot here and there throughout the day for the following 3-5 hours after the application.
Best i ever used
Great product! I have thick wavy hair and this is by far the best product i ever used. I would give it 5 stars if it had a glass jar like the rest of the products.
I truly love the my texture look with a touch of volume. At times, I'll restyle my hair from pompadour to messy look. Very manageable and healthy clay.
Rosa has the perfect balance of Strength, structure and texture. It leaves your hair feeling healthy and clean after a wash, it doesn’t leave any harsh residue or colors, it’s easy to apply, the scent is floral and clean, overall it’s a great product. The hood is perfect for thick wavy hair trying to achieve clean slick styles. If the style loses tightness a simple finger comb restructures it enough to remain in place. This was my first Arcadian product? Time for more!