We do our best to get orders out as fast as possible. Most orders ship out in 2-3 business days. During sales or holidays, processing times may increase. The transit time displayed at checkout does not include order preparation.
DOMESTIC SHIPPING
All orders above $50 ship free in the United States. First Class Mail packages usually arrive 3-7 business days after shipping. Priority Mail packages usually arrive 2-4 business days after shipping.
INTERNATIONAL SHIPPING
Rates for international orders start around $15 and go up from there depending on package weight, location and desired transit time. Customs fees may apply.
SHIPPING LOCATIONS
We ship worldwide.
MODIFYING SHIPMENT
Once your order has been placed, we cannot modify the order. Please double check your shipping address and shopping cart to ensure accuracy. If you'd like to cancel your order and reorder, email your order number to help@arcadiangrooming.com.
ORDER QUESTIONS
For questions regarding existing orders, please email help@arcadiangrooming.com along with your order number.
DUE TO COVID-19 AND SAFETY CONCERNS, WE WILL NOT BE ACCEPTING RETURNS FROM ORDERS PLACED AFTER APRIL 2, 2020 UNTIL FURTHER NOTICE.
We have free return shipping on all domestic orders within 30 days of when you receive the item. Item must be in brand new condition or defective to be eligible for a refund. Merchandise must still have all tags attached. Refunds will be sent after receiving your item and verifying the condition (usually funds will be added within 2 weeks).
INTERNATIONAL RETURNS
Unfortunately, at this time we do not offer free returns unless the product is defective for international orders. If you think you have a defective product, email a photo with your order number to help@arcadiangrooming.com and we will take care of it.
CRYPTOCURRENCY
At this time, we cannot refund orders paid for with Crypto - that means Bitcoin, Bitcoin Cash, Litecoin, Ethereum, etc.
BROKEN ITEMS IN SHIPMENT
If you receive a broken item in your shipment, you can email us a photo to help@arcadiangrooming.com along with your order number and we will dispatch another immediately. Be careful and toss the old jar, we don't want you to cut yourself.
RETURNS FROM RETAILERS
We do not accept returns from purchases made from a retailer. Please contact them for information on returning your item.
ON SALE ITEMS
All sales on discounted items are final - even if the sale price is temporary.
United StatesReally Great - Changed My Hair
This stuff is fantastic... I have super thin, flat dry hair and one drop of this stuff before blow drying does wonders to my hair. Not only does it act as a heat protectant but it helps smooth my hair out and makes getting product like clay into my hair once dried so much easier.. Smells fantastic too. Will definitely buy again!
United StatesGood Oil but Crappy Packaging
Kind of a weird product review. I like the oil. It's not greasy and makes your beard nice and soft. Not the biggest fan of the citrus smell though, but it's not a dealbreaker. My biggest complaint is the bottle applicator. They used to have a dropper—which I really liked—but recently switched to the spritz top. You have no control over how much oil comes out, and it's always wayyy too much (which equals wasted product). You only need 4-5 drops, but one spritz gives at least 10-15. Once you get to the end, it sprays the oil everywhere and creates a mess. Please go back to the dropper top!
United States United StatesGreat product
Bought this product for my beard. Use it right when I get out the shower. Great results so far!
The best.
I’m a barber, and I use this as a pre-shave oil. I put it on, steam the face with a hot towel, and then apply lather on top of the oil. The hair is softer than butter. Even stubborn spots like the mustache come off no problem.