We do our best to get orders out as fast as possible. Most orders ship out in 2-3 business days. During sales or holidays, processing times may increase. The transit time displayed at checkout does not include order preparation.
DOMESTIC SHIPPING
All orders above $35 ship free in the United States. First Class Mail packages usually arrive 3-7 business days after shipping. Priority Mail packages usually arrive 2-4 business days after shipping.
INTERNATIONAL SHIPPING
Rates for international orders start around $15 and go up from there depending on package weight, location and desired transit time. Customs fees may apply.
SHIPPING LOCATIONS
We ship worldwide.
MODIFYING SHIPMENT
Once your order has been placed, we cannot modify the order. Please double check your shipping address and shopping cart to ensure accuracy. If you'd like to cancel your order and reorder, email your order number to help@arcadiangrooming.com.
ORDER QUESTIONS
For questions regarding existing orders, please email help@arcadiangrooming.com along with your order number.
DUE TO COVID-19 AND SAFETY CONCERNS, WE WILL NOT BE ACCEPTING RETURNS FROM ORDERS PLACED AFTER APRIL 2, 2020 UNTIL FURTHER NOTICE.
We have free return shipping on all domestic orders within 30 days of when you receive the item. Item must be in brand new condition or defective to be eligible for a refund. Merchandise must still have all tags attached. Refunds will be sent after receiving your item and verifying the condition (usually funds will be added within 2 weeks).
INTERNATIONAL RETURNS
Unfortunately, at this time we do not offer free returns unless the product is defective for international orders. If you think you have a defective product, email a photo with your order number to help@arcadiangrooming.com and we will take care of it.
CRYPTOCURRENCY
At this time, we cannot refund orders paid for with Crypto - that means Bitcoin, Bitcoin Cash, Litecoin, Ethereum, etc.
BROKEN ITEMS IN SHIPMENT
If you receive a broken item in your shipment, you can email us a photo to help@arcadiangrooming.com along with your order number and we will dispatch another immediately. Be careful and toss the old jar, we don't want you to cut yourself.
RETURNS FROM RETAILERS
We do not accept returns from purchases made from a retailer. Please contact them for information on returning your item.
ON SALE ITEMS
All sales on discounted items are final - even if the sale price is temporary.
United StatesSolid product
Worth the money. Perfect mix of clay and pomade. Feels super light in my hands. Very easy to work with and doesn’t leave an oily shine in my hair.
United StatesPleasantly surprised!
I have always used the Bedhead Matte Separation Wax, and I've been wanting to try something new. There were a bunch of other products that I tried that just did not hold well enough, nor long enough. I took a risk with Arcadian Clay Pomade, and honestly i think I found the product i will continue using indefinitely... and even if i switch up my hairstyle, I'll probably continue buying their products if necessary. I never tried the old formula as some other comments seem to be mentioning, but this is great!
United StatesStill great
Been using this for about 5 years. Was hesitant about the new formula. It’s still great! I think it scoops and applies even easier.
United StatesGo back to old formula
Huge fan or this product before change in formula. Scoops out fine like the old formula after that nothing is the same. Run a limited batch of the old please !
United StatesAwesome
Love the new formula . Good hold and still flexible. I use it for work and it's stay for the most part so I'm happy .