We do our best to get orders out as fast as possible. Most orders ship out in 2-3 business days. During sales or holidays, processing times may increase. The transit time displayed at checkout does not include order preparation.
DOMESTIC SHIPPING
All orders above $35 ship free in the United States. First Class Mail packages usually arrive 3-7 business days after shipping. Priority Mail packages usually arrive 2-4 business days after shipping.
INTERNATIONAL SHIPPING
Rates for international orders start around $15 and go up from there depending on package weight, location and desired transit time. Customs fees may apply.
SHIPPING LOCATIONS
We ship worldwide.
MODIFYING SHIPMENT
Once your order has been placed, we cannot modify the order. Please double check your shipping address and shopping cart to ensure accuracy. If you'd like to cancel your order and reorder, email your order number to help@arcadiangrooming.com.
ORDER QUESTIONS
For questions regarding existing orders, please email help@arcadiangrooming.com along with your order number.
DUE TO COVID-19 AND SAFETY CONCERNS, WE WILL NOT BE ACCEPTING RETURNS FROM ORDERS PLACED AFTER APRIL 2, 2020 UNTIL FURTHER NOTICE.
We have free return shipping on all domestic orders within 30 days of when you receive the item. Item must be in brand new condition or defective to be eligible for a refund. Merchandise must still have all tags attached. Refunds will be sent after receiving your item and verifying the condition (usually funds will be added within 2 weeks).
INTERNATIONAL RETURNS
Unfortunately, at this time we do not offer free returns unless the product is defective for international orders. If you think you have a defective product, email a photo with your order number to help@arcadiangrooming.com and we will take care of it.
CRYPTOCURRENCY
At this time, we cannot refund orders paid for with Crypto - that means Bitcoin, Bitcoin Cash, Litecoin, Ethereum, etc.
BROKEN ITEMS IN SHIPMENT
If you receive a broken item in your shipment, you can email us a photo to help@arcadiangrooming.com along with your order number and we will dispatch another immediately. Be careful and toss the old jar, we don't want you to cut yourself.
RETURNS FROM RETAILERS
We do not accept returns from purchases made from a retailer. Please contact them for information on returning your item.
ON SALE ITEMS
All sales on discounted items are final - even if the sale price is temporary.
Bring back the old styling pomade
I didn’t like the new pomade at all. I loved the old, the light hold, the way it spread like butter. This is sticky and doesn’t have any hold for my hair at all.
United StatesStyling Pomade
The product was NOT! Creamy at. Very hard coming out of the jar. Horrible Strong herbal plant smell. When applied to my damp hair, product quickly dried up. Lots of tug and pull, Not good for thick hair. Maybe it was a bad batch. Unfortunately I can’t returned it.
ARCADIAN - Craft Hair / Skincare
Hi Ulysses, We're sorry you didn't have the best experience. The product is definitely a wax cream product, so it does have resistance in the jar. Breakdown should be pretty easy though once it's out. Please reach out to customer service team at contact@arcadiangrooming.com and they will send out a replacement jar for you to try. Thanks!
NetherlandsVery good
Way better than the old formulation. This new formulation is more easy tot wash out of the hair. It's more grainy than the old formulation, but application in the hair is very easy.
United StatesSeems like it is old or overheated
The pomade was cracked like it was dry upon arrival. Also, the mixture is very grainy like sand is in the mixture. Works ok just not pleased with the quality and consistency.
United StatesSmooth product
My barber in Chicago introduced me to this product. Really smooth application, good look