FAQ

When will my order ship?
We usually process orders in 2-3 business days. The shipping estimate displayed at checkout is the transit time after processing and does not include order preparation.

When will I receive my order after it ships?
We ship small orders via USPS. Priority Mail is usually 4 days at most in the US and 6-10 internationally. First Class Mail is about 4-6 days in the US.

How much does shipping cost?
Shipping cost is calculated at time of checkout based on order weight and destination. We can usually ship single items via First Class Mail and it comes out to around $4.

Do you offer any other shipping methods that aren't on the site?
No.

Do you offer bulk discounts?
If you're interested in our wholesale program, please email contact@arcadiangrooming.com for more information.

An item I want to buy is out of stock, when will it be restocked?
We work on restocking items as fast as we can. However, sometimes there are moments when we're out of certain products for extended periods of time. We usually post stock availability first on Instagram. You can follow us at @arcadianofficial for the most up to date information.

What is your return policy?
If you aren't satisfied with your purchase, send us an email to contact@arcadiangrooming.com and we'll take care of you.

Are your products actually handmade?
Yes, everything is formulated and manufactured by us in our workspace.

Do you have samples of your products?
At this time we do not offer samples of our line.