We do our best to get orders out as fast as possible. Most orders ship out in 2-3 business days. During sales or holidays, processing times may increase. The transit time displayed at checkout does not include order preparation.
DOMESTIC SHIPPING
All orders above $50 ship free in the United States. First Class Mail packages usually arrive 3-7 business days after shipping. Priority Mail packages usually arrive 2-4 business days after shipping.
INTERNATIONAL SHIPPING
Rates for international orders start around $15 and go up from there depending on package weight, location and desired transit time. Customs fees may apply.
SHIPPING LOCATIONS
We ship worldwide.
MODIFYING SHIPMENT
Once your order has been placed, we cannot modify the order. Please double check your shipping address and shopping cart to ensure accuracy. If you'd like to cancel your order and reorder, email your order number to help@arcadiangrooming.com.
ORDER QUESTIONS
For questions regarding existing orders, please email help@arcadiangrooming.com along with your order number.
DUE TO COVID-19 AND SAFETY CONCERNS, WE WILL NOT BE ACCEPTING RETURNS FROM ORDERS PLACED AFTER APRIL 2, 2020 UNTIL FURTHER NOTICE.
We have free return shipping on all domestic orders within 30 days of when you receive the item. Item must be in brand new condition or defective to be eligible for a refund. Merchandise must still have all tags attached. Refunds will be sent after receiving your item and verifying the condition (usually funds will be added within 2 weeks).
INTERNATIONAL RETURNS
Unfortunately, at this time we do not offer free returns unless the product is defective for international orders. If you think you have a defective product, email a photo with your order number to help@arcadiangrooming.com and we will take care of it.
CRYPTOCURRENCY
At this time, we cannot refund orders paid for with Crypto - that means Bitcoin, Bitcoin Cash, Litecoin, Ethereum, etc.
BROKEN ITEMS IN SHIPMENT
If you receive a broken item in your shipment, you can email us a photo to help@arcadiangrooming.com along with your order number and we will dispatch another immediately. Be careful and toss the old jar, we don't want you to cut yourself.
RETURNS FROM RETAILERS
We do not accept returns from purchases made from a retailer. Please contact them for information on returning your item.
ON SALE ITEMS
All sales on discounted items are final - even if the sale price is temporary.
Winner of our unofficial hair product tournament
In search of a new product, my son and I researched and purchased three brands. Assessed on numerous metrics, from hold to texture in hand to scent, Arcadian was the clear winner. We've found our new fave.
PolandAmazing Daily matte paste for who has fine hair
Hands down, best Matte Paste out on the market. I have tried everything and spend lots of money, from Hanz de Fuko to Blumaan, Kevin Murphy, Lockhart's, O'douds, Shearrevival, I mean all matte paste available. Nothing comes close to Arcadian. this very unique product, quality of craftsmanship is amazing, it has for my hair all day long hold with smooth coarse texture healthy looking matte finish. it's so lightweight on hair . like the other reviews mention restyling is just a dream so smooth. in my opinion it's better than clay pomade. PLEASE PLEASE DON'T CHANGE YOUR FORMULA NO MATTER WHAT. I will be buying this matte paste forever.
DenmarkUpdate to my 1 star review
Since i cant edit my review, i am writing a new one. Ok, so I got hold of another Matte Paste and everything seems fine. Don't know what was wrong with the last one i got. I am primarily using it when my hair is damp, which allows me to comb through my hair without much effort. This is absolutely the product to get if u have thin hair like me and want great/lasting hold, with nice volume and a superb texture. I will definetly be buying again, for as long as it stays the same. All in all, this is an excellent hair product.
DenmarkDont buy it if u liked the original
Well to keep my story as short at possible, i have been though a lot of clays, pomades and waxes, to find the perfect hair product for my hair. And i found the Arcadian Matte paste late last year, which gave me a good hold and nice texture, with the best matte look. However i just bought a new jar, late 2020 and it seems like the new ones out now are completely different - there has been a reformulation of some kind. Let me explain. The new product is much smoother and applies to the hair easier than the 'old' - however u dont get anywhere near the hold or styling capabilities. And u have to use a lot more product in comparison, which only leaves u with a greasy mess. Worst of all it deflates very quickly. Stay away from the Matte paste - they ruined a perfectly fine Matte Paste. I just wasted my money and my journey to find a new hair product sadly continues. So disappointed.
ARCADIAN - Craft Hair / Skincare
Hi Edin, Thanks for your thoughts. We have actually not changed the formula at all with the Matte Paste since the release. If you'd like we can either send you a new jar or do a full refund for the order.
United StatesMy new favorite
I've tried many of the popular matte pastes around this price range and this is now my new go-to for a day out.