We do our best to get orders out as fast as possible. Most orders ship out in 2-3 business days. During sales or holidays, processing times may increase. The transit time displayed at checkout does not include order preparation.
DOMESTIC SHIPPING
All orders above $35 ship free in the United States. First Class Mail packages usually arrive 3-7 business days after shipping. Priority Mail packages usually arrive 2-4 business days after shipping.
INTERNATIONAL SHIPPING
Rates for international orders start around $15 and go up from there depending on package weight, location and desired transit time. Customs fees may apply.
SHIPPING LOCATIONS
We ship worldwide.
MODIFYING SHIPMENT
Once your order has been placed, we cannot modify the order. Please double check your shipping address and shopping cart to ensure accuracy. If you'd like to cancel your order and reorder, email your order number to help@arcadiangrooming.com.
ORDER QUESTIONS
For questions regarding existing orders, please email help@arcadiangrooming.com along with your order number.
DUE TO COVID-19 AND SAFETY CONCERNS, WE WILL NOT BE ACCEPTING RETURNS FROM ORDERS PLACED AFTER APRIL 2, 2020 UNTIL FURTHER NOTICE.
We have free return shipping on all domestic orders within 30 days of when you receive the item. Item must be in brand new condition or defective to be eligible for a refund. Merchandise must still have all tags attached. Refunds will be sent after receiving your item and verifying the condition (usually funds will be added within 2 weeks).
INTERNATIONAL RETURNS
Unfortunately, at this time we do not offer free returns unless the product is defective for international orders. If you think you have a defective product, email a photo with your order number to help@arcadiangrooming.com and we will take care of it.
CRYPTOCURRENCY
At this time, we cannot refund orders paid for with Crypto - that means Bitcoin, Bitcoin Cash, Litecoin, Ethereum, etc.
BROKEN ITEMS IN SHIPMENT
If you receive a broken item in your shipment, you can email us a photo to help@arcadiangrooming.com along with your order number and we will dispatch another immediately. Be careful and toss the old jar, we don't want you to cut yourself.
RETURNS FROM RETAILERS
We do not accept returns from purchases made from a retailer. Please contact them for information on returning your item.
ON SALE ITEMS
All sales on discounted items are final - even if the sale price is temporary.
United StatesLight and Airy
This product is incredible. The scoop is super light and airy, and the breakdown is super easy. Once in the hair it dries out a little bit but not so much that it makes styling tough. Then after it dries in the hair it holds the whole day no problem. After it dries I’ll finger comb to get the desired texture. I haven’t tried with a hair dryer yet, but I’d imagine you can really pump up the volume and texture another notch. I think the asking price is a little high to be honest, but I think it’s a great product worth the extra few dollars
United StatesExcellent summer product
yes, the product works well for the hot humid summer its dry and hold is excellent. However, it took 14 days to arrive. When I commented on why it didn't ship right away I got massive push back from you all attacking me because I just asked wheres the product. Whilst, product is great customer service sucks and maybe, you ass bags should take a course in manners.
United StatesNot for me
The texture of the product itself is super airy and cloudy. It's very light, but not creamy in the sense that it spreads smoothly in your palms like the Clay Pomade. Once in your hands, you have about 10 seconds to work it into your hair, otherwise, it dries up and forms little clunks in your hand. I have medium length (5-6 in) thick hair and this product is impossible to work into my hair. It grabs and pulls super painfully. Having damp/towel-dried hair helps a little but not very much because it dries up your hair quickly, not to mention that it will leave white streaks and particles in your hair. The result - well I get less texture and volume than their Clay Pomade and roughly the same amount of hold but lots of flyaways. The hold doesn't last - my hair falls off pretty quickly throughout the day. Love the brand, especially their Clay Pomade and Matte Paste, but this isn't for me. I think the main reason can be attributed to the length of my hair. If you have short hair this might be a great product.
United StatesHoly Shiitake
Great! I don’t use the product for intended use, I have long fine hair, and use it for styling. So it tugs and pulls because of how dry it is (I expected this) If I weren’t so stupid and didn’t love my hair long the product would be absolutely perfect, but alas Maybe figure out how to make a smoooooooth and strong formula of a wax based clay for us longer haired guys so it just runs through no problem, I’d definitely buy that Love Holy Shiitake! Thanks
United StatesINCREDIBLE!
Smells great and works really well, great product!