We do our best to get orders out as fast as possible. Most orders ship out in 2-3 business days. During sales or holidays, processing times may increase. The transit time displayed at checkout does not include order preparation.
DOMESTIC SHIPPING
All orders above $35 ship free in the United States. First Class Mail packages usually arrive 3-7 business days after shipping. Priority Mail packages usually arrive 2-4 business days after shipping.
INTERNATIONAL SHIPPING
Rates for international orders start around $15 and go up from there depending on package weight, location and desired transit time. Customs fees may apply.
SHIPPING LOCATIONS
We ship worldwide.
MODIFYING SHIPMENT
Once your order has been placed, we cannot modify the order. Please double check your shipping address and shopping cart to ensure accuracy. If you'd like to cancel your order and reorder, email your order number to help@arcadiangrooming.com.
ORDER QUESTIONS
For questions regarding existing orders, please email help@arcadiangrooming.com along with your order number.
DUE TO COVID-19 AND SAFETY CONCERNS, WE WILL NOT BE ACCEPTING RETURNS FROM ORDERS PLACED AFTER APRIL 2, 2020 UNTIL FURTHER NOTICE.
We have free return shipping on all domestic orders within 30 days of when you receive the item. Item must be in brand new condition or defective to be eligible for a refund. Merchandise must still have all tags attached. Refunds will be sent after receiving your item and verifying the condition (usually funds will be added within 2 weeks).
INTERNATIONAL RETURNS
Unfortunately, at this time we do not offer free returns unless the product is defective for international orders. If you think you have a defective product, email a photo with your order number to help@arcadiangrooming.com and we will take care of it.
CRYPTOCURRENCY
At this time, we cannot refund orders paid for with Crypto - that means Bitcoin, Bitcoin Cash, Litecoin, Ethereum, etc.
BROKEN ITEMS IN SHIPMENT
If you receive a broken item in your shipment, you can email us a photo to help@arcadiangrooming.com along with your order number and we will dispatch another immediately. Be careful and toss the old jar, we don't want you to cut yourself.
RETURNS FROM RETAILERS
We do not accept returns from purchases made from a retailer. Please contact them for information on returning your item.
ON SALE ITEMS
All sales on discounted items are final - even if the sale price is temporary.
United StatesWill def buy again
Clay pomade scent is better now than what I remembered when the item barely came out. And the texture it amazing! With a matte finish! It’s on point. Also with second day hair the texture was fabulous! I enjoy the soft creaminess as well. I like my grooming routines to be hassle free so having a product that’s easy to use is a must and this is a must! Highly recommend!
United StatesFantastic Pomade
I was looking for a travel sized pomade that did not suck and this stuff is just lovely. Smells fantastic, with a nice hold and not overly thick when applying. Keep making this size please! And of course, the product contained therein.
United StatesNot like What I Remember
The pomade must’ve changed in some way because the product I received was difficult to get into my hands. Because of that, it made it difficult to apply and try to spread it evenly through my hair. I’m a little bit disappointed with my purchase because it wasn’t like the pomade I bought a few years ago. I was hoping to bring this with me on a trip but I think I’ll leave it at home.
United StatesAwesome control and hold!
I enjoy the clay pomade. It's a breeze styling with it. My only gride is that it's a bit dry on my hair, but no worries, nothing a little argon oil can't fix. Will buy it again for sure!
United StatesAlmost perfect
Application is incredibly great. Creamy. Smooth. Never got sticky. Holds really well while feeling incredibly light with a matte finish that fools you into believing you have nothing in your hair at all. My only down side is the fragrance. REALLY strong & not a scent I'm personally fond of. Reminded me of patchouli. I'd love to see this product scentless as I like to wear fragrances & it can become overwhelming having too many scents on at once.